I ordered a gift card for my sister’s birthday, and upon seeing I had chosen expedited shipping, a member of the customer service team reached out to see if I wanted a card emailed to me instead. She even offered to erase the shipping charges if I went with this option! The entire process was very quick and went smoothly. This was not the first time my family has ordered from this company, and it won’t be the last! Overall, incredible, down to earth experience!