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RETURNS & EXCHANGES

Change your mind? Returns and exchanges are free + easy and must be made within 60 days from purchase. Click here to get started. 

 

SHIPPING INFO

All orders ship from our warehouse in Minneapolis via USPS within 1-2 business days.

We take pride in our quick shipping, so if you need to make a change to your order, please let us know as soon as possible.

Domestic Orders:
+ Orders $25 and under are flat rate $3.95 for shipping
+ Orders $25 - $98.99 are flat rate $5.95
+ Orders $99+ ship free
+ Expedited shipping is available at checkout

International Orders - Canada: 
+ Orders $40 and under are flat rate $10 for shipping
+ Orders $40+ are flat rate $20

+ Expedited shipping is available at checkout

All Other International Orders:
+ Orders $40 and under are flat rate $20 for shipping
+ Orders $40+ are flat rate $35

 

Help! Tracking says my order was delivered but I can't find it!
If your tracking information shows your order was delivered but you are unable to locate it within 36 hours of the expected delivery, follow these steps:
+ Verify your shipping address
+ Check if there was an attempted delivery
+ Look around the delivery location (if in an apartment, double check with the front desk)
+ Double check if someone else accepted the delivery
+ Wait 36 hours -- in rare instances, packages may show as 'delivered' up to 36 hours prior to delivery

 

CONTACT

For general questions or press inquiries, please email: info@greatlakescollection.com.
Information about your order, product ideas or simply to chat, give us a call Monday - Friday between 9am - 5pm CST at 612.529.2205


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